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FAQ

Purchase

Select your package, choose sugar level, quantity, and your preferred delivery date, then add to the cart!

After finish selecting all your product, click checkout and you can make your payment.

We are using Grade 4A white house birdnest. (白屋燕燕盏燕条)

It’s 165ml per bottle, 4.5g of bird’s nest in dry weight.

LiuWei Bird’s nest – 250 ml big bottle, 6.5g of bird’s nest in dry weight.

Best consumed within 20 days upon delivery and must be kept refrigerated at all times.
Pour warm water 60℃ – 80℃ into a larger bowl, and place the bird’s nest into the container, let the water warm the bird’s nest for about 10 minutes.
The nutrients of a bird’s nest will benefit the mother and baby simultaneously. And it would be great if you have a bottle of bird’s nest a day till the end of confinement! Good for you and your little precious cute as well!
The best time to consume a bird’s nest is with an empty stomach early in the morning or 1 hour before going to bed.

Delivery

Deliver available every Tuesday, Thursday, and Saturday.You will receive it on the day you pick.

For subscription services, you may pick the delivery period in the product options section and we will arrange it for you.

We outsource for a logistic company to deliver. The driver will contact you before delivery.

If there are any changes, you must contact our customer service at least 24 hours before the delivery. Any last-minute change will impose additional fees. An additional fee will be charged (RM15) accordingly by the driver.

We provide fast delivery to you almost everywhere in WEST Malaysia (peninsular)!

Currently, we do not deliver to Sabah & Sarawak.

Purchases below RM300 will need to pay RM15 per address.

Delivery Policy

Information required for delivery purposes

  • Recipient's full name.
  • Recipient's full and accurate address as found on Google Maps.
  • Recipient's full and correct contact number.
  • Buyer's email address - to receive the order details. Please make sure the email address is correct & active before completing your purchase.

Delivery Method

Orders are delivered by 3rd party logistic company according to their terms. The drivers do not represent our brand, Precious Birdnest.

Drivers deliver to several locations in one trip following their routes. We are unable to assign a specific driver to your order as all drivers are assigned randomly.

Delivery Time Slot

All orders are arranged to arrive within working hours (8 am – 6 pm). Delivery time cannot be confirmed due to the limited service of the logistic company. However, the logistic company will try their best to fit in the timing and send it on the same day.

We cannot arrange the delivery to arrive or after a specific time (eg. deliver at 3 pm). Drivers deliver to several places in one trip following a route that is carefully planned and arranged

However, some factors will affect or may cause early arrivals or delays in deliveries:

  • Traffic conditions, weather conditions, and natural disasters.
  • Duration a driver takes at a certain delivery location.
  • Unforeseen circumstances.
  • Buyer's email address - to receive the order details. Please make sure the email address is correct & active before completing your purchase.
While we try our best to arrange orders, Precious Birdnest will not be held responsible for any early arrivals or delays of delivery due to any of the reasons above or because of any circumstances impacting the availability of the 3rd party drivers we use and anything else that is outside of our control.

Damage/Defects

All orders and items are carefully checked and sent out in good condition. If the items are not in good condition, please report them to us immediately or within 12 hours of receipt with a clear picture of the damage/defect. All items must be unconsumed, in the state that such damage/defect was discovered, and/or in their original state.

Where it is concluded by Precious Birdnest upon their investigation that the damage/defect occurred solely by fault of our team, the driver we used, or during the delivery, an exchange of items will be given, whichever Precious Birdnest, in their absolute discretion sees fit.