FAQ
FAQ
Purchase
Select your package, choose sugar level, quantity, and your preferred delivery date, then add to the cart!
After finish selecting all your product, click checkout and you can make your payment.
We are using Grade 5A white house birdnest. (白屋燕燕盏燕条)
Bottle Bird’s nest : It’s 150ml per bottle, 4.5g of bird’s nest in dry weight.
Premium Golden Bowl Bird’s nest: It’s 150ml per bottle, 5.5g of bird’s nest in dry weight.
Bottle Bird’s Nes : 30 days Golden Bowl Bird’s Nest : 180 days
Our bird’s nest has a shelf life of 30 days /180 days and can be stored at room temperature. However, for optimal freshness and quality, we recommend refrigeration.
Pour warm water 60℃ – 80℃ into a larger bowl, and place the bird’s nest into the container, let the water warm the bird’s nest for about 10 minutes.
Please make sure the bottle is at room temperature before warming it up, as sudden temperature changes may cause the bottle to crack or break. Do not microwave the bottle.
The nutrients of a bird’s nest will benefit the mother and baby simultaneously. And it would be great if you have a bottle of bird’s nest a day till the end of confinement! Good for you and your little precious cute as well!
The best time to consume a bird’s nest is with an empty stomach early in the morning or 1 hour before going to bed.
Delivery
You can select your preferred delivery date when placing an order on our website (this is an estimated date only).
You should receive your order within 1–3 days of your selected date.
If nobody is home to receive the bird’s nest, the courier may contact you to arrange another delivery attempt. 😊
Our bird’s nest can be stored at room temperature, so it’s fine if the parcel is left at a safe spot, as long as it’s kept away from direct sunlight.
We provide fast delivery to you almost everywhere in WEST Malaysia (peninsular) & Singapore!
Currently, we do not deliver to Sabah & Sarawak.
Purchases below RM300 will need to pay RM15 per address.
Delivery Policy
Information required for delivery purposes
- Recipient's full name.
- Recipient's full and accurate address as found on Google Maps.
- Recipient's full and correct contact number.
- Buyer's email address - to receive the order details. Please make sure the email address is correct & active before completing your purchase.
Delivery Method
Orders are delivered by 3rd party logistic company according to their terms. The drivers do not represent our brand, Precious Birdnest.
Drivers deliver to several locations in one trip following their routes. We are unable to assign a specific driver to your order as all drivers are assigned randomly.
Delivery Time Slot
All orders are arranged to arrive within working hours (8 am – 6 pm). Delivery time cannot be confirmed due to the limited service of the logistic company.
We cannot arrange the delivery to arrive or after a specific time (eg. deliver at 3 pm). Drivers deliver to several places in one trip following a route that is carefully planned and arranged
However, some factors will affect or may cause early arrivals or delays in deliveries:
- Traffic conditions, weather conditions, and natural disasters.
- Duration a driver takes at a certain delivery location.
- Unforeseen circumstances.
- Buyer's email address - to receive the order details. Please make sure the email address is correct & active before completing your purchase.
Damage/Defects
All orders and items are carefully checked and sent out in good condition. If the items are not in good condition, please report them to us immediately or within 12 hours of receipt with a clear picture of the damage/defect. All items must be unconsumed, in the state that such damage/defect was discovered, and/or in their original state.
Where it is concluded by Precious Birdnest upon their investigation that the damage/defect occurred solely by fault of our team, the driver we used, or during the delivery, an exchange of items will be given, whichever Precious Birdnest, in their absolute discretion sees fit.